Refund policy
30-Day Satisfaction Guarantee
We are confident that you will love our pet grooming glove.
That’s why we offer a 30-day money-back guarantee from the date of delivery.
Return Conditions
To be eligible for a return:
- The item must be in good condition
- It must not show significant damage
- Proof of purchase is required
For hygiene reasons, heavily used or damaged items are not eligible for refunds.
How to Return an Item
- Contact us at: [your email]
- Provide your order number and reason for return
- We will send you return instructions
Refunds
Once your return is received and inspected:
- Your refund will be issued to your original payment method
- Processing time: 5–10 business days
Return Shipping
- Return shipping costs are the responsibility of the customer
- Unless the item is defective or incorrect
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours with photos
- We will offer a replacement or refund
Email: univexly.support@gmail.com